Power firm UK Power Networks has won the top prize for employee engagement strategy at the UK Institute of Customer Service’s prestigious annual awards.
UK Power Networks, which delivers electricity across London, the East and South East, beat tough competition in the category running against First Direct, Legal & General and other major companies.
Judges liked the firm’s approach to staff retention and skills building, which achieves customer satisfaction as well as employee engagement. The firm also offers personal development, employee benefits, community events and charity initiatives. The company designed and delivered a bespoke leadership training programme, which 91% of delegates said they believed would ‘help them to become a better manager’.
Jo Causon, CEO, The Institute of Customer Service, said: “Great customer service simply cannot be delivered without an engaged and empowered workforce, so it’s fantastic to be able to shine a light where it’s done well. I hope the teams at UK Power Networks enjoyed celebrating this achievement and continue to build upon their great work to date.”
Alongside winning Best Employee Engagement Strategy, UK Power Networks was nominated for Best Customer Satisfaction Strategy, Customer Focus – Large Enterprise, and Customer Commitment B2B.
Victoria Shepherd, employee engagement manager, said: “We’re delighted to be recognised at a national level against some tough competition beyond our own sector. Employee engagement at UK Power Networks never stands still, we are always thinking about we can do next to help our staff stay happy and motivated.”
UK Power Networks has stayed in the Top 10 Best Big Companies to Work For list for the past five years, and maintained Platinum accreditation from Investors in People since 2020.
