Business Systems Ltd, an industry expert in digital communications solutions, and teneo.ai – the AI-driven contact centre platform – are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’
The webinar, scheduled for 19 November 2024, will explore how contact centres can embrace an AI-powered, agentless model to enhance customer satisfaction, reduce churn, and significantly scale operations.
Confirms Barry Webb, Senior Digital Strategist at Business Systems Limited: “As digital transformation reshapes industries, contact centres that fail to adopt AI-driven automation risk falling behind. During our 45-minute webinar, we will highlight the critical signs that your contact centre is ready to go digital-first and provide a clear roadmap for successfully implementing AI technology. We are delighted to host this session with Teneo.ai, where we will share thoughts on how to build a more agile, scalable contact centre with AI at its core.”
The webinar is designed for contact centre managers, customer experience leaders, and IT decision-makers who want to explore the following areas:
- Reduce customer churn: Learn how AI and automation can provide round-the-clock service, personalised customer interactions, and reduce the risk of losing customers.
- Scale capacity efficiently: Discover how AI can help handle peak-time demands without needing additional human agents, enabling your contact centre to expand effortlessly.
- Optimise costs: Understand how transitioning to an AI-powered, agentless model can help to reduce operational costs by up to 30% and achieve over 95% automation across channels.
- Empower your agents: Free up your team to focus on higher-value, complex or emotionally-driven tasks, while AI handles more routine queries, improving customer satisfaction and agent productivity.
The webinar aims to offer practical steps for organisations already on the path to automation, as well as those considering a complete overhaul of their contact centre strategy. The webinar is an ideal opportunity to hear from industry peers, ask questions to AI contact centre specialists and share best practice.
The webinar is taking place on 19 November 2024 at 14:30 GMT. To register, click the following link: Online (Zoom).
For more information visit Business Systems Ltd’s website.
