Twilio has introduced ConversationRelay, a voice AI platform that simplifies voice AI development by managing technical complexities and enabling natural, scalable voice interactions.
ConversationRelay integrates seamlessly with existing Large Language Models (LLMs) to support human-like conversational pacing, Speech-to-Text (STT), and Text-to-Speech (TTS) capabilities.
Twilio expanded RCS Business Messaging to iOS 18.1, offering branded messaging capabilities, interactive features, and advanced engagement metrics for businesses.
RCS Business Messaging provides rich content options like quick-reply buttons, carousels, and branded experiences, enhancing customer interactions beyond traditional SMS.
Twilio’s focus on conversational AI and enriched messaging tools demonstrates its commitment to empowering developers with versatile solutions for evolving customer communication needs.
Predictions suggest Twilio will introduce pre-built conversational templates for ConversationRelay and expand RCS features to drive cross-industry adoption and deepen AI integrations.
Twilio’s strategic focus on ConversationRelay and RCS Business Messaging positions the company as a leader in AI-enabled communication, enabling transformative innovations in conversational AI and omnichannel engagement.
