Verint has introduced a new CX/EX Scoring Bot in the Verint Open Platform, offering real-time insights on customer and employee experiences.
The bot utilizes proprietary AI models to provide immediate feedback on customer experience, agent satisfaction, and emotional connections between customers and agents.
By delivering real-time scores for both CX and EX in every call, contact center teams can enhance interactions and improve customer satisfaction.
Verint’s Open Platform includes various Agent Copilot Bots like the Knowledge Automation Bot and Wrap Up Bot, which leverage AI to boost agent capacity and improve CX and EX.
The Verint CX/EX Scoring Bot is the latest addition to the platform, focusing on measuring CX and EX accurately in real time, rather than relying solely on post-interaction surveys.
“You can’t improve what you don’t measure. The Verint CX/EX Scoring Bot delivers a unique approach to measuring the human experience,” says Josh Feast, Verint’s general manager, AI-powered Real-time Coaching. “These richer CX and EX insights provide the accurate and timely data needed to deliver strong AI business outcomes driven by elevated customer satisfaction, reduced customer churn and increased efficiency in the contact center.”
About Verint
Verint, a leader in customer experience automation, serves numerous Fortune 100 companies with AI-powered bots to drive tangible business outcomes across the enterprise.
The company emphasizes the importance of measuring the human experience to achieve elevated customer satisfaction, reduced churn, and increased efficiency in contact centers.
