Yellow.ai just rolled out Orchestrator LLM, a smart agent model that steps up customer chats by pinpointing questions right on target, remembering past talks, and flipping through topics smoothly across different platforms.
Orchestrator LLM leverages Large Language Models (LLMs) to understand customer intent and trigger appropriate actions. It operates efficiently without the need for prior training, making real-time decisions on workflow activation or conversational flow based on user requests.
Yellow.ai claim a 60% increase in customer satisfaction, 60% reduction in operational costs and a 50% increase in agent productivity.
Raghu Ravinutala, CEO & Co-founder, Yellow.ai. said:
“Unlocking the full potential of LLMs requires a strong orchestration framework. Our Orchestrator LLM serves as a central integration hub, seamlessly collaborating with various AI tools and backend systems to deliver more cohesive and personalized customer experiences. The launch further underscores our commitment to developing multiple in-house LLMs and driving our mission to redefine the customer service sector through AI-first solutions that deliver human-like experiences autonomously.”
Eric Hansen, CIO, Waste Connections said:
“Orchestrator LLM can truly revolutionize the customer service industry. Its ability to anticipate customer needs and deliver instant, relevant responses will boost customer loyalty and operational efficiency.”
Yellow.ai have been busy cooking up several specialized LLMs tailored for customer service. This includes the YellowG LLM, designed to steer goal-driven chats, and Komodo-7B that’s making waves in offering support across regional languages – all part of their mission to ensure customer interactions are safe, spot-on, and highly personalized.
Yellow.ai offers over 150 smart bots ready to answer your call. Each bot is crafted to respond swiftly and accurately for top-notch client interactions.
