Zenarate has been named Disruptive Technology of the Year at this year’s CCW Excellence Awards.
The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.
Zenarate’s AI Coach platform has successfully reshaped the training and development methodologies and practices for contact center agents worldwide. With its skill-based AI Simulation Training, AI Coach develops agents from initial onboarding to live agent assessment and ongoing coaching, leading to improved KPIs like CSAT, speed to proficiency, agent retention, and more.
“Congratulations to the entire team here at Zenarate for this exciting award. As always, it reflects the dedication and hard work everyone has committed to our AI Coach platform,” said Brian Tuite, co-founder and CEO of Zenarate. “It’s also important to thank our hundreds of enterprise customers who have been an integral part of our growth and a key partner in developing our platform.”
“The 2024 Awards program highlights narratives of resilience, perseverance, and unwavering operational continuity within the profession. Each winner has shown a relentless pursuit of excellence that showcases the very best of our profession, and we applaud their remarkable achievements,’ shared Mario Matulich, President of Customer Management Practice.
About Zenarate
Zenarate AI Coach is an award-winning enterprise SaaS platform that transforms how companies develop top-performing customer-facing teams. Zenarate’s skill-based AI Coach platform is fully customizable to each client’s unique skills, compliance requirements and overall brand experience. AI Coach develops confident and prepared agents through personalized learning journeys and simulation training, live agent assessment, and targeted simulation coaching for ongoing improvement. The industry-leading platform includes an enterprise-grade reporting architecture to measure what matters most, driving key metric improvements for global brands like Capital One, United Healthcare and Verizon.
For more information, visit www.zenarate.com.
