Cho-Time (SSF Group) enters strategic partnership with yoummday to revolutionise Its BPO operations with scalable technology and multilingual talent.
The leading German business process outsourcing (BPO) provider Cho-Time (SSF Group) is partnering with yoummday, the platform for customer experience (CX) technology solutions. This collaboration enables Cho-Time (SSF Group) to utilise yoummday’s platform for cost-effective, scalable expansion and access to a global multilingual talent pool available 24/7.
In an industry facing increasing demands for personalised customer experiences, cost efficiency, and access to skilled talent, this partnership provides Cho-Time (SSF Group) with a competitive advantage. By leveraging yoummday’s scalable platform and global talent pool, Cho-Time (SSF Group) addresses challenges such as labor shortage and operational cost pressure, positioning both companies at the forefront of industry innovation.
“yoummday’s platform is an integral addition to our growth strategy. With their diverse talent pool, pay-for-performance pricing, and robust security protocols, we can rapidly expand and deliver exceptional results for our clients,” said Ralf Hoffmeister, CEO of Cho-Time (SSF Group).
By integrating yoummday’s AI-driven operational tools and extensive multilingual freelancer marketplace, Cho-Time (SSF Group) can expand its operations without the need for physical office spaces, reducing overheads while maintaining the flexibility to scale campaigns globally. This partnership combines Cho-Time (SSF Group)’s training protocols, commitment to the agent experience, and sales capabilities—including client acquisition, retention, cross-selling, and upselling—with yoummday’s technology, enabling enhanced productivity and exceptional customer outcomes.
This partnership aligns with both companies’ strategic visions. yoummday continues to innovate and expand the application of its platform, creating bespoke solutions for partners. For Cho-Time (SSF Group), this collaboration supports its long-term growth strategy, focusing on diversifying its campaign base and broadening its presence in international markets.
Dr. Klaus Harisch, CEO and Founder of yoummday
“We are proud to welcome Cho-Time (SSF Group) as long-term partner on our platform. This partnership marks a significant evolution in yoummday’s journey, demonstrating how companies can tailor our technology to meet their unique needs,” said Dr. Klaus Harisch, CEO and Founder of yoummday. “By accessing our multilingual talent pool and AI-powered tools, Cho-Time (SSF Group) is positioned to achieve exceptional agility, efficiency, and growth.”
By integrating yoummday’s security protocols, Cho-Time (SSF Group) ensures seamless and secure connections between its freelance agents and client systems. yoummday’s platform provides security and authentication to access a global freelance workforce for outsourcing tasks through measures such as multi-factor authentication, GPS-based geo-referencing, biometric video validation, AI-powered voice recognition, and keystroke dynamics analysis. These protocols, combined with ISO 27001 certification, uphold high standards of data security and enable GDPR-compliant home-office work from all over the world.
