Gwen Braygreen, Executive Vice President and Chief Customer Officer (CCO), Dalet
Dalet, a leading provider of media technology and services, has announced the appointment of Gwen Braygreen as its new Executive Vice President and Chief Customer Officer (CCO).
The newly created executive position is designed to sharpen the company’s focus on the end-to-end customer experience (CX). The move comes as Dalet continues to scale its Software-as-a-Service (SaaS) platform and integrate advanced artificial intelligence (AI) innovations into its product ecosystem.
In her new capacity, Gwen will lead Dalet’s global customer success and support divisions. Her remit covers the entirety of the customer lifecycle—from initial onboarding and adoption to value realization, expansion, and renewal. According to the company, the creation of this role underscores a strategic shift toward operational excellence and execution.
Stephen Garland, chief product and technology officer at Dalet, said:
“Dalet is committed to ensuring customers get the maximum value from their Dalet solutions, especially as we continue to introduce new innovations across our platform. Gwen will steward the execution and operational excellence needed to make every stage of the customer journey successful, from onboarding through long-term adoption and expansion.”
A Wealth of CX Experience
Gwen joins Dalet with over two decades of experience leading high-performance teams across customer success, services, engineering, and operations. Her professional pedigree includes a tenure as Vice President of Global Services at Akamai Technologies, as well as senior leadership roles at Aspect Software and Aspect Communications—both heavyweights in the contact center and customer engagement space.
Her career began in the trenches of the media industry, working in broadcast operations and engineering at ABC TV, giving her a unique perspective on the specific needs of Dalet’s core client base.
Driving Value in the SaaS Era
As Dalet transitions further into the SaaS model, Gwen will work closely with the product, engineering, and services departments to ensure customer feedback is directly reflected in product development and operational strategy. She is also tasked with establishing rigorous standards for onboarding and strengthening feedback loops to ensure client voices are heard at every level of the organization.
Gwen Braygreen, Executive Vice President and Chief Customer Officer (CCO) at Dalet, commented:
“The customer journey is a confidence lifecycle. Trust is built or lost at key moments, from early expectation-setting through onboarding, day-to-day usage, and ultimately renewal. My focus is on ensuring Dalet delivers a consistent, accountable experience that enables customers to adopt new capabilities faster, realize value sooner and operate with confidence.”
The appointment marks a significant step for Dalet as it seeks to align its internal operations with the evolving expectations of the modern, cloud-first media enterprise.