Customer Service Articles

When people call, they want answers fast. They don’t want a maze of button presses for a simple order update or billing question. Done well, voice AI can shorten waits, answer routine requests, and make support feel more personal..

Constant change is difficult to manage and requires ongoing updates to CX strategies to stay aligned with the cultural and ethical expectations of each generation. Eric Guarro, Senior Vice President of Digital Transformation at ibex, explains..

The best customer complaint channels give people different paths based on urgency, detail, and comfort level. Here’s where complaints usually happen, what each channel is good for, and how to pick the mix that fits your business..

As we move through 2026, it is clear that the landscape of AI translation and localization and has undergone a transformation. What was once a clunky process has evolved into a sophisticated system of cultural and contextual intelligence..

In the rapidly evolving digital marketplace, where customers can switch between competitors with a single click, exceptional customer service has transformed from a desirable attribute into an absolute necessity..

As AI continues to be a serious part of the customer service conversation, most organisations are consistently seeing where it adds value: faster responses, better availability, lower pressure on contact centre teams, and smoother handling..

Customer service training doesn’t have to be boring, expensive, or packed with corporate fluff. The best training is simple, practical, and easy to use on the next call, chat, or email. Here are 50 customer service training ideas you can start to use right away..

Burger King complaints are handled one of three ways, at the restaurant, by customer care, or using online support tools. Once you know how the system works, getting a fix gets a lot easier. Here is our guide to Burger King customer complaints..

The upcoming 2026 FIFA World Cup is on track to break every single record for digital viewership and fan engagement. For customer service managers running support desks, this tournament is the ultimate stress test..

Good customer appreciation quotes help you say thank you without sounding flat, stiff, or copied from a template. They work in emails, cards, texts, package inserts, social captions, and review replies. When customers feel valued, they remember it..

National Receptionists Day is a workplace observance that recognizes receptionists and front desk professionals. It is celebrated on the second Wednesday in May each year. Here’s how to celebrate and recognize the great work receptionists do..

One bad sentence can break trust faster than a late delivery or a billing error. Customers can forgive problems. They rarely forget being brushed off, blamed, or talked down to. Here are 50 things you should never to say to a customer..

AI is great at speed and routine support. But when the cost of being wrong is high, human judgment still makes the better call. That’s the difference between useful automation and customer experience that holds up under pressure..

Deploying AI-powered document detection on mobile devices presents a fundamental engineering constraint: the models that deliver the highest accuracy on server hardware are typically far too large and too computationally demanding..

The Gap Model of Service Quality is a simple way to spot where service goes wrong. It looks at the distance between what customers expect and what they believe they received. A small mismatch can turn into a customer who never comes back..

Customers expect immediate, accurate answers when interacting with a business. AI chatbots have stepped in to bridge this gap. But how good are they at handling complex, industry specific queries?

Good customer service often comes down to a repeatable habit. The G.U.E.S.T. method is a simple framework that helps staff move through guest interactions with respect, clarity, and care..

Custom AI customer service agents provide a highly effective way to manage customer inquiries. These systems are designed to help customers quickly find answers, track orders, and resolve basic issues without waiting..