Joe O'Brien, Sabio Group 
The era of firms burning through artificial intelligence “tokens” with little regard for cost has come to an end, according to a leading industry figure, as the withdrawal of price subsidies forces businesses to confront how little value AI spending has delivered..
When the Financial Conduct Authority recently confirmed its industry-wide car finance compensation scheme — putting £7.5 billion back into consumers’ pockets, it set a clock ticking for every lender, broker and motor finance provider..
The latest industry report from Call Centre Helper has just landed, and it’s packed with some interesting insights. Jointly sponsored by Sabio Group, the report reveals what’s really happening in the contact centre industry..
We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial..
In a panel discussion hosted at Sabio’s Disrupt event, a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights..
Recently, a colleague of mine at Sabio pointed me in the direction of an interesting article that was published in the Daily Telegraph entitled ‘Why Aren’t We Being Served?’..
Disrupt, Sabio’s flagship digital transformation conference in the UK, will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th..
At Disrupt 2023, Joe O’Brien of Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX..
As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement..
Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI. Joe O’Brien of Sabio Group, takes a close look..