Maria Paredes Piscione, Sabio Group

The EU AI Act, the world’s first comprehensive, legally binding framework for artificial intelligence, is pushing companies to think more carefully about how they deploy AI in customer service. Maria Paredes Piscione of Sabio, explains..

As AI continues to be a serious part of the customer service conversation, most organisations are consistently seeing where it adds value: faster responses, better availability, lower pressure on contact centre teams, and smoother handling..