CSM Newsdesk

Healthcare technology provider Clearwave has launched its new AI Patient Engagement Platform, introducing an agentic AI workforce designed to handle heavy administrative workloads across the end-to-end patient lifecycle..

Bus operator Stagecoach South has launched a dedicated mobile customer service bus aimed at providing face-to-face assistance to passengers across West Sussex, Hampshire, and Surrey. The mobile support unit will tour town centers and community events..

A new report published today by Epsilon, a global leader in data and identity, investigates the gap between consumer intent and marketer expectations, based on a survey of 2,000 UK adults and 200 marketers..

Founded by product and technology leaders from Amazon, Stripe, Gojek, and Razorpay, Echovane has raised $1 million to build AI agents that execute market research end to end, used by Fortune-500 companies including P&G, Haleon, and Kantar..

8×8 has announced a series of platform enhancements that extend AI-powered intelligence, routing, and automation across entire organizations. The latest release spans conversational intelligence, AI agent development, enterprise routing..

Glassbox, the digital experience intelligence platform company trusted by seven of the ten largest U.S. banks, today announced Glassbox Pulse, an AI-powered operational intelligence engine, and the Glassbox MCP Server which provides enterprise AI systems..

Onton today announced the launch of Ontology 1, a trust and authenticity model for the emerging agentic web, where AI systems increasingly research, recommend, and execute consumer purchasing decisions on behalf of real people..

Observe.AI has announced a collaboration with Amazon Web Services (AWS), aimed at accelerating the enterprise deployment of AI agents within customer service operations. The partnership seeks to support Observe.AI’s Agentic CX Platform..

eGain has been positioned as a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. At the core of eGain’s offering is the AI Knowledge Hub, which utilizes an AI KnowledgeOps framework..

As of July 20, Avaya has ceased new sales of the Avaya Agent for Desktop (AAFD). While the End of Sale for New Systems has taken effect, Avaya has clarified that the software is not disappearing overnight for those already utilizing it..

Netchex, a payroll and human capital management (HCM) platform for businesses with deskless workforces, today announced Mesh, a team of AI HR teammates that anticipate problems and complete work before anyone asks..

Consumer hardware company Aina has announced a $5.5M seed round to build a general purpose interface for the age of AI beyond phone touchscreens and keyboards. Aina is founded by Apoorv Shankar, former VP of Hardware at Ultrahuman..

UK telecoms regulator Ofcom has handed Virgin Media a £28 million fine following a multi-year investigation that revealed the provider deliberately obstructed customers attempting to cancel their contracts or switch to competitors..

Five9 has announced the appointments of Niranjan Vijayaragavan as Five9’s new Chief Technology Officer, Rob Hornish as its new Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy..

Gala Technology, the UK fintech company behind the award-winning SOTpay secure payment platform, has launched Chloe by SOTpay, the new Securafone AI Booking Concierge designed to help hotels answer booking calls..

Zenarate, the leader in AI Simulation Training and Frontline Performance, today announced Evolve, an agentic conversational AI platform that helps enterprises automate, validate and continuously improve tier 1 and tier 2 customer interactions..

SuccessKPI, a leading cloud-native performance platform for agentic and human CX, today announced it has been recognized as a featured vendor in the new “Workforce Management in the Age of AI: 2026 CX Market Report”..

Of the approximately 1,200 community-related concerns lodged on the Citizens Connect App since its launch in March, more than 875 have been resolved. Guyanese citizens have used the app to report matters relating to service..

Sabio Group delivers mission-critical cloud migration for the Netherlands’ largest energy provider, serving 2.5 million customers — migrating in under 12 weeks, with zero critical incidents while transforming agent satisfaction in the process..