Zulfikar Ally, Minister of Public Service, Government Efficiency, and Implementation
Of the approximately 1,200 community-related concerns lodged on the Citizens Connect App since its launch in March, more than 875 have been resolved.
Guyanese citizens have used the app to report matters relating to garbage collection, drainage, community infrastructure, house lot applications and cash grant queries.
In an interview with the Department of Public Information (DPI), Minister of Public Service, Government Efficiency, and Implementation, Zulfikar Ally, noted that many of the reports were directed to the Ministry of Local Government and Regional Development because of the nature of the concerns.
To ensure efficiency, he said, dedicated teams have been assigned within ministries to respond directly to citizens and provide updates on the status of their issues.
The Citizens Connect app allows citizens to:
- Report community and government-related concerns directly from their mobile devices
- Upload photographs and geolocation details to pinpoint issues accurately
- Track the progress of submitted reports in real time
- Receive direct feedback and updates from the relevant ministries
Once submitted, the reports are reviewed by the Ministry of Public Service, Government Efficiency, and Implementation before being forwarded to the relevant ministry for action.
Citizens can also monitor the progress of their reports through a built-in feedback system that provides real-time updates.
Minister Ally described the platform as transformative for governance and service delivery in Guyana.
Minister Ally said:
“This platform allows citizens to report issues from the comfort of their homes and receive real-time updates without having to travel to Georgetown or visit government offices.”
The minister said the initiative aligns with President Dr Mohamed Irfaan Ali’s vision of improving the speed and efficiency of government services for citizens nationwide.
The government of Guyana has received positive feedback from citizens who have utilised the application thus far.
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