Quiq, a platform specializing in agentic AI for enterprise customer experience, has launched Verified Intelligence.
The new suite of capabilities is designed to provide brands with a rigorous control layer, allowing them to deploy and manage autonomous AI agents with greater oversight.
The release comes as enterprise brands face the dual challenge of adopting generative AI while maintaining brand reputation. Verified Intelligence addresses this by introducing a three-part framework consisting of guardrails, simulations, and step-by-step visibility.
A Three-Pillar Approach to AI Control
The new toolkit focuses on ensuring that AI agents remain accurate and predictable through the following capabilities:
Guardrails that protect: Before a response is delivered to a customer, Quiq’s proprietary “Verify Claim” feature cross-references the AI’s answer for accuracy. Additionally, “Process Guides” allow teams to encode brand standards directly into the AI’s behavior without the need for custom code.
Simulations that prove: Moving beyond simple scripted tests, Quiq now enables teams to run hundreds of realistic, multi-turn conversations before going live. This allows brands to define specific tests that the simulation must pass, which can then be locked in as regression tests to ensure policy failures or edge cases are caught before reaching the production environment.
Visibility into every decision: To solve the “black box” problem often associated with LLMs, Quiq now surfaces the step-by-step reasoning behind every interaction. Because 100% of AI decisions are visible and auditable, teams can demonstrate exactly how the AI is performing to stakeholders and refine performance based on real logic.
Mike Myer, CEO of Quiq, said:
Mike Myer, CEO & Founder, Quiq
“The brands that get AI right are the ones that never had to choose between innovation and control. Verified Intelligence is how we make sure our customers never have to make that tradeoff. You get agentic AI that acts, and a control layer that makes sure it acts correctly.”
By prioritizing multi-turn simulations and auditable reasoning, Quiq is addressing the primary barrier to enterprise AI adoption: the lack of predictability. This move signals that the next phase of CX competition won’t just be about whose AI is the most human-like, but whose AI is the most reliable and transparent.
For the broader industry, this sets a new standard where visibility is no longer a luxury feature but a core requirement for any autonomous customer service deployment.
Verified Intelligence is available immediately across the Quiq platform for all AI Agent deployments. The company currently supports a range of global brands, including Roku, Staples, Accor, and IHG Hotels & Resorts.
