Vesna Doncic was voted People’s Choice winner at UK Power Networks’ annual company awards
Two employees who consistently go above and beyond to help customers and colleagues have been recognised by their employer.
At UK Power Networks’ annual company awards, Billy Issace from Thornton Heath, Surrey was named Customer Service Hero, whilst Vesna Doncic from Ipswich was voted People’s Choice winner, recognising the positive impact they have both made.
Having worked at UK Power Networks for more than 15 years in a variety of roles, Billy found his true calling when joining the Connections design team five years ago and repeatedly receives 10/10 scores from customers.
Driven by a determination to give 100% in everything he does, Billy also shares his knowledge and experience with colleagues, helping others develop their skills and improve customer service.
Billy said “When I joined Connections, I finally felt like I’d found where I was meant to be. I genuinely enjoy helping customers and supporting colleagues, so receiving this award means a great deal to me.
“I’ve always believed that if you give your best every day and focus on doing the right thing for customers, good results will follow.”
Billy Issace was named Customer Service Hero at UK Power Networks’ annual company awards
Vesna leads two busy teams in the Service Delivery Centre in Ipswich, Suffolk and has earned a reputation for her resilience, leadership and unwavering support for those around her. Colleagues described her as ‘the heart of the SDC’, praising her ability to achieve operational excellence with genuine care for people.
Her approachable style and extensive knowledge have made her a trusted source of support across the business.
Vesna said “I’m incredibly honoured to have been voted People’s Choice winner. This award means so much because it comes from my colleagues. The Service Delivery Centre is a brilliant team, and I’m proud to play a part in creating a supportive environment where people feel valued and can do their best work.”
Chief executive, Basil Scarsella, said: “Our Living Our Values Awards recognise the people and teams who go above and beyond every day to support our customers, communities and colleagues.
“This year’s winners have demonstrated outstanding commitment, teamwork and innovation, helping us deliver an excellent service to 8.5 million homes and businesses. Congratulations to all our nominees and especially our winners and thank you to our 6,500 employees and their families for the contribution they make to UK Power Networks every day.”