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Dick Barnes

Customer Care and Beyond!

December 8, 2025May 4, 2015 by Dick Barnes
Buzz Lightyear

The end user, the person in the driver’s seat, is your real customer – and they want some customer care.

Customer Service – Or Customer Care? Knowing the Difference Can Mean More Profit

December 8, 2025May 3, 2015 by Dick Barnes
Real Customer Service Man

A 5% increase in customer retention can boost bottom line profits from 25% to 125%. Learn how you can profit too.

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