Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Eric Grunden

Prioritize Trust After Hypergrowth with Strategies to Re-Center the Client Experience 

December 8, 2025August 26, 2025 by Eric Grunden
Manager with tablet training her colleagues

When expansion happens fast, new clients join the roster, teams double in size, and market reach increases. Eric Grunden, Chief Client Officer at Intelerad, explains why the client experience must always remain central..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • What Is the Gap Model of Service Quality and Why It Matters
  • AI Chatbots in 2026: Handling Complex Industry Queries
  • What Is the G.U.E.S.T. Method for Customer Service?
  • How to Build Custom AI Customer Service Agents
  • Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For?

Latest News

  • ASAPP Bolsters CXP with New Suite of Purpose-Built AI Agents
  • Holonomics Launches Updated ‘CX Operating System’ to Address AI Strategy and Strategic Alignment
  • AskNicely’s Reputation Manager Aims to Unlock the Goldmine of Unused Customer Surveys and Reviews
  • Microsoft’s AI Agent Trio: A New Era for Dynamics 365 Contact Center
  • 85% of CX Leaders Expanding Human Agent Roles Despite AI Layoff Fears

Knowledge Base

  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag
  • How Unexpected Incidents Impact Customer Experience and Service Delivery

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact