The Risks of CEO Succession
Ernest von Simson discusses some of the difficulties a company faces during a CEO transition.
Ernest von Simson
Latest Articles
- 10 Ways to Spot Root Causes Before Customer Complaints
- Why the EU Act Should Not Stop Companies from Using AI in Customer Service
- Navigating the EU AI Act: A Roadmap for CX Leaders
- Why Exceptional Customer Service Is the Foundation of a Successful Tile Store
- 6 Amazing Ways AI Is Changing Customer Support
Latest News
- Paytia Lets AI Agents Take Card Payments — Without the Card Ever Reaching the AI
- Observe.AI and AWS Form Strategic Alliance to Scale AI Agents in the Contact Center
- Gartner Names eGain a Leader in Magic Quadrant for Customer Service Knowledge Management Systems
- Burger King Empowers Managers as Your Way Champions to Better Serve Customers
- transcosmos Unveils trans-DX Plus for Support, Integrating Autonomous AI Agents
Knowledge Base
- Why European Countries Take Different Approaches to Loot Box Regulation
- 10 Practical Ways to Capture Customer Preferences
- 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
- What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
- Why a Route Planner Is Part of Great Customer Service