Kimberly J. McCloskey
Memorable Encounters – Every Time!
Here are four ways we can leave our customers with a positive lasting impression.
Latest Articles
- How to Make Automated Customer Experience More Human
- Social Media Standards for Customer Service Managers
- Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
- First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call
- Top 7 AI Sales Assistants for Discovery Calls
Latest News
- Upstream Works Launches Totalix Contact Center Platform
- 75% of B2B Leaders Trust Human Guidance Over AI
- Robert Downey Jr. Joins SPECS as Honorary Chief Customer Experience Officer
- Microsoft Brings AI Agents and Analytics to Existing Contact Centers
- Study Reveals How Customer Service Shapes AI Retail Recommendations