Mike Sandy 
How happy are people with Amazon? If you shop there often, you probably have your own quick answer based on your last order or two. Customer satisfaction with Amazon matters for more than just shoppers..
When two small business loan providers offer similar rates and terms, why does a business owner pick one over the other? In most cases, it comes down to customer service. People remember how they are treated..
Investing in employee training is a direct investment in your business’s future. When your team improves, your entire operation follows. From boosting job satisfaction to enhancing company-wide efficiency, the ripple effects are real and measurable. To see how teaching new skills can really benefit your business, this article explains the long-term perks of investing in … Read more
There’s still a collective sigh that occurs whenever customers have to use a chatbot. Even though the technology is improving and chatbots should be smarter than ever, they are still inconsistent and prone to error..
In logistics and distribution, operational execution used to be enough. If you delivered close to on schedule and kept the warehouse moving, you were doing your job. That’s not how the world works anymore..
Investing in employee well-being has become a strategic imperative for organizations seeking to deliver outstanding customer service. As companies compete for both customers and talent, the link between workplace satisfaction and service quality grows increasingly evident. Businesses that prioritize the holistic health and happiness of their teams are discovering measurable improvements—not just in employee morale, … Read more
Every business feels urgency. Systems freeze, production stops, and customers tap their fingers or leave. Nobody imagines an ideal world where everything runs smoothly, but every executive wishes for it..
Here we bring you six detailed insights—complete with recruiter quotes, hard numbers, and immediate actions—that will help you attract, spot, and secure the talent your queues need..
Front-line staff are the first point of contact for most customers in the car finance industry. They play a vital role not only in providing clear information but also in ensuring that every customer receives fair treatment..
The holidays are a perfect opportunity to strengthen professional relationships and show genuine appreciation. When you’re giving gifts to clients, the goal goes beyond just offering something nice..
Attrition rate is the percent of contact center agents who leave during a period, divided by the average number of agents in that period, then multiplied by 100. In short, it shows how fast your team is shrinking. This metric touches every outcome leaders care about. High attrition reduces experience on the floor, which drives … Read more
This guide gives you a practical prompt library you can paste into your help desk today. You will see where prompts fit in your workflow, email, chat, social, and ticket replies. Use ChatGPT and AI with care, keep the tone human, and personalize with safe data. Use AI prompts the right way: voice, safety, and … Read more
Have you ever chosen a product because a friend swore by it? That moment is the spark behind customer advocacy. It starts when customers have great outcomes, then actively support, recommend, and defend your brand in public. It matters more than ever, since buyers rely on reviews and peers more than ads or features. In … Read more
Most standoffs with customers come down to one thing. They want a yes, you need to say no or not now. Here is the quiet fix that turns tension into agreement. The word is because. Why does it work? Our brains crave reasons. When we hear a clear reason, we relax and move on. You … Read more
Every team faces angry customers on phone, email, chat, and social. It happens daily. The good news is you can turn these moments into trust. This guide gives you six practical moves for fast de-escalation, clear fixes, and positive outcomes. You will get ready-to-use lines, simple checklists, and a calm path to follow. 1. Listen … Read more
The day my converation with a big client crashed, I spent an hour replaying every awkward pause. Maybe you know that loop. A plan falls apart, your chest tightens, and your brain fixates on the one mistake. Self doubt spikes, and it feels like your skills vanished overnight. Here is the truth: you can restore … Read more
Strong customer relationships are not a mystery. They come from clear promises, steady updates, and real help when it counts. If you run a small business, lead a service team, manage a SaaS product, or handle a retail brand, this matters. Fewer fires, more renewals, and better referrals. A customer relationship is simple at its … Read more
What does a strong customer relationship look like in plain words? It feels like trust, care, quick help, and clear follow-up. The business listens, uses your name, gives straight answers, and circles back when it matters. That is the bar. Loyal customers stay longer, refer more friends, spend more over a lifetime, and need less … Read more
A business promises fast delivery. Customers expect it. So when a delivery takes a wrong turn, it isn’t just an inconvenience. It’s a direct hit to trust. This is where smarter management of fleets enters the picture..