Mike Sandy 
The fundamental goal of client satisfaction is at the heart of customer service. In the past, it meant giving out smiles or taking the occasional phone call from a dissatisfied customer. Now, there’s a lot more to it than that. The most significant shift in customer service is the sheer number of avenues through which … Read more
The days of gathering a marketing team and spending huge budgets on marketing are seeing some competition from social media marketing. Competition is moving from the physical into the virtual world whether it’s a product or service. The benefits include its affordability, accessibility by customers and features that make it easier to create content. Using … Read more
Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Here are 7 ways the financial sector can improve CX..
The icing on the cake for your customers is good customer service, which is why according to the 2018 State of Global Customer Service Report, 95% of respondents indicated that customer service is important to their choice of brand. Quite often, front line support staff hold the key to customer success. It is especially true … Read more
Google Play Market and the Apple Store are overloaded with a broad selection of mobile applications. So far, Android users can choose from 3.48 million mobile apps. The Apple store includes 2.22 million mobile apps for iOS-based devices. As you can see, the competition is tough and just releasing a mobile app is not enough. … Read more
Step-By-Step Guide: How To Write A Brilliant Customer Service Essay Customer service essays are quite unusual for educational institutions. However, some teachers still ask students to write about it. What does a customer service essay mean? The main goal of a customer service essay is to build strong relationships with customers. By creating such a … Read more
Amazon is the biggest international e-commerce platform that offers consumer electronics, digital content, computing services and more. The retail giant is also known for its quick delivery times and amazing customer service. It’s clear that Amazon is a company that takes its customers seriously. It prides itself on creating a shopping experience that makes it … Read more
Social networks are becoming popular for customer support because it offers free and practical tools that allow you: Manage your customer base without having to go through third-party services. Stay in contact with your clients. Gives an opportunity to communicate with your brand and a solid sense of identity with it. Social media also encourages … Read more
With the rise of new technologies customers are becoming more aware of their options. Along the process, they are also beginning to demand more incredible experiences. Here is a quick overview of the CX process..
The internet has been around long enough that businesses no longer question the need to establish an online presence. Many don’t stop with a company website but extend themselves into the social media front. This gives them greater reach and the ability to communicate with a wider audience. Amid all these efforts, though, companies might … Read more
Every now and then, an angry customer walks into your company’s offices or calls in about an issue or concern that has frustrated them. The best companies know this is actually an opportunity to set their company apart by attending to the customer’s frustrations and resolving the issue. It’s a chance to turn a source … Read more
At the time of this pandemic where physical interactions are eliminated or social distancing is introduced, how will you be able to engage with customers and continue to connect with them on a deeper level?
According to a recent survey, 78 percent of customers say that competent customer service reps are critical in creating a satisfactory interaction. Here the strategies you can use to improve your call handling..
As live professional sports begin to open up again around the globe, so do the bookmakers. Now more than ever, the people who help customers place bets on their favorite events need to up their customer service. Picking a bookmaker isn’t like picking a sports team to support. There is no family tradition to follow, … Read more
Customer communication is an integral part of customer service. It’s not just about answering questions and finding solutions, it’s also about learning from customers how you can improve your business’s services better..
Some might think corporate intranet is dead, but this is further from the truth. More business organizations are still using this technology to bring people together and promote an effective working environment..
You may have heard the term VPN used by your IT department. You may have even used a VPN at home or while travelling. But what exactly is a VPN and why should you consider using one?
Are you trying to think of ways to adapt your business as you continue to work remotely throughout the pandemic? Here are three key tips and ideas for reaching customers and clients remotely in 2021..
Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. Thus, how you treat your patients will heavily influence the level of care you provide..