Mike Sandy 
Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty..
It’s said that there’s no room for doubt as to what customers mean to a business. Customers are believed to be the primary driver for sales, and without them, a business would be non-existent. So, it’s always advisable to take good care of clients and provide them with solutions to their needs. This is essential … Read more
Employee onboarding refers to the process of allowing new employees of a business or organization to know other employees and learn about the company’s values and attitudes. It is also an opportunity for these new employees to become familiar with their roles and responsibilities. Remote employee onboarding follows the same process except that it is … Read more
You just purchased a historic hotel. You’re hoping to open it soon but also want to make sure it’s ready for the folks curious enough to come and stay in a historic site. The following are six tips to help you make it happen, starting with opening night. 1. Take Time with the Restoration One … Read more
We talk a lot about providing excellent customer service to your external constituents. But what about your employees? When you’re in customer service, whether internal or external, you always have someone that needs your help. HR professionals and internal communication professionals know how hard it can be to help employees throughout the year. Whether they … Read more
A recent study from LoyaltyLion has found that if retailers can create emotional connections with their customers, they will see a greater ROI from their marketing investment..
While most businesses could continue working from home, the hospitality industry was left dwindling throughout lockdown. Pubs, bars and restaurants closed their doors, and many companies lost revenue..
Excellent customer service is one of the most fundamental aspects of any business. It’s also one of the areas that can always be improved on, regardless of how good we might think we are at it..
As an entrepreneur, there are various departments you should have in your business to ensure the success of your venture. Some of these may be the finance, sales, marketing, customer service, production, and human resource divisions. While each office is essential, there’s a department every company can’t live without, and that’s the customer service section. … Read more
When your business is just getting started, you can rely entirely on yourself. And when it gets sufficiently large that you can’t do it all, you can hire some people just getting started with their careers or simply in need of opportunities: people who don’t have that many options and are primarily looking to be … Read more
By adopting tools like AI, big data, and data analytics, businesses can gain valuable insights about their customers in order to personalize and significantly improve their in-store experiences..
2021 has been filled with a lot of streaming services that came our way, and for some of us they’ve been too much to handle. Not because they are terrible, but because the user experiences have varied so much. As tempting as these services were, they did come along with their own set of flaws … Read more
Japan arguably has the most polished customer service in all the world, so it is worthwhile for any customer service professional to carefully consider why Japan has such world-class service. One key reason is the Japanese culture. “Omotenashi,” which translates as “hospitality,” is a part of everyday life in Japan. But omotenashi means so much … Read more
Backing up emails always makes sense, as valuable data must be protected. In case someone takes over your account, the damage will be minimized. If you are going to leave your job, you can save everything you created and take it with you. If a disaster strikes, a backup will prevent a mental breakdown. Follow … Read more
It’s difficult to find a program that allows you to focus on customer service only at the master’s or bachelor’s levels. A Master of Business Administration (MBA), which is a graduate-level program, may be the best choice..
The fundamental goal of client satisfaction is at the heart of customer service. In the past, it meant giving out smiles or taking the occasional phone call from a dissatisfied customer. Now, there’s a lot more to it than that. The most significant shift in customer service is the sheer number of avenues through which … Read more
The days of gathering a marketing team and spending huge budgets on marketing are seeing some competition from social media marketing. Competition is moving from the physical into the virtual world whether it’s a product or service. The benefits include its affordability, accessibility by customers and features that make it easier to create content. Using … Read more
Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Here are 7 ways the financial sector can improve CX..
The icing on the cake for your customers is good customer service, which is why according to the 2018 State of Global Customer Service Report, 95% of respondents indicated that customer service is important to their choice of brand. Quite often, front line support staff hold the key to customer success. It is especially true … Read more