Mike Sandy 
Enterprise search solutions help businesses gain valuable deeper insights into their business data and processes by making more data available and accessible. This can lead to some surprising discoveries and insights..
AI, ML and NLP are altering how businesses communicate with their consumers. Here are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond..
The process of developing a software system involves various stages such as requirement analysis, design, development, testing, deployment, etc. The step-by-step process where a software idea on paper is transformed into a working piece of software is called the Software Development Lifecycle (SDLC). The development of custom software solutions from scratch entails a similar process … Read more
Customer morale can be highly likened to customer satisfaction. This metric refers to how happy your customers are to continue supporting your brand. Here are some failproof strategies to improve customer morale..
Is your business’s customer service starting to become more of a challenge than you expected it to be? You may be surprised to discover that the problem might be hidden in your organizational strategies. In this day and age, proper organization is key to managing any business, regardless of its scale. And yes, your customer … Read more
Marketing on mobile devices through SMS, MMS, email, social media, and apps is nothing new, but it’s never been more important for businesses to invest in this crucial channel. Even if you’re already using mobile channels in your marketing strategy, it may be time to consider increasing your efforts to stay competitive. Why mobile? Enterprises … Read more
Being your own boss can be a rewarding experience yet independent contractors still have to contend with their fair share of challenges. Here are six ways to ensure your customers and clients are well supported..
Over the past two decades the evolution of help desk ticketing systems has been rapid. Here we explore some of the key features to look out for when choosing help desk software for your organization..
The courier sector has a lot of room for improvement when it comes to providing excellent customer service. The good thing is that there’s always something you can do to streamline things..
You know that feeling when a response sounds scripted and flat. Today, customers are sharp about it. They can spot canned lines from a mile away. That is why authentic customer service wins. It builds trust, reduces friction, and turns tense moments into loyal relationships. Think of “realy kitty” as a simple model to guide … Read more
In 2020, many organizations have had to rethink their approach to their business and adapt to a rapidly changing environment. This gave many companies time and a chance to take a fresh look at their processes..
Customers want to feel like they are being heard. In this article, we will look at 8 reasons why it’s important to speak your customers’ language – from the importance of empathy to the benefits of a multilingual workforce..
Sam Walton, the founder of Walmart famously said “The goal as a company is to have customer service that is not just the best, but legendary”. Here are ten tips to help you delight your customers with legendary service!
In the aftermath of the Covid-19 outbreak customer buying has behavior has shifted from traditional shopping to online shopping or pickup in-store. Here are some ways to improve the customer experience..
How can flexibility and risk management work as a competitive advantage and make your company grow through resilience in turbulent times? Customer service is crucial in this equation..
When it comes to managing environmental, health, and safety (EHS) risks at a facility or company, you have two options: build your own EHS software system from scratch or buy an off-the-shelf solution. Many companies choose the latter option because they want a complete system that covers all of their bases instead of creating one … Read more
Many businesses focus their marketing efforts on acquiring new customers. But while customer acquisition is important, customer retention is even more important. Learn more in this article..
Marketers and salespeople used cold emails and email drip campaigns to engage prospects and customers for decades. The problem is that email’s average open rate is a mere 20%. It typically leaves your efforts unnoticed in your prospect’s inbox four out of five times. It’s safe to say that email campaigns aren’t the most effective … Read more
Bringing your brand to life is easier when you have a graphic designer. They’ll use their creative minds to communicate, inspire, and inform prospective customers and your current client base about your products, your name, and your business values. Using a mixture of software and hand created concepts that you can share on all your … Read more