Mike Sandy 
Are you ready to improve your goal setting for customer service? Sometimes it feels as if we are out at sea and we need some support, steering, and guidance. If you’ve been feeling a little overwhelmed, it could be that you’re looking too much at the big sea and not noticing opportunities for incremental change. … Read more
“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder Social media has evolved into a whole new world in itself. It has a huge fan following among generations X, Y, and Z. … Read more
Are you looking to expand your business into another country, region, or territory? If you are considering expansion, it helps to consider that people are at the heart of contact centers. With this in mind, let’s explore some of the key things to consider when expanding. Onboard New Employees Streamline onboarding. In many businesses such … Read more
While there are numerous ways to delight your customers and have them rave about your service to others, here are my top ten tips for providing excellent customer service..
Building a business is hard work. There is so much that demands attention. From product ideation, market research, inventory management, execution to customer success, the list goes on. If you are starting up, chances are your to-do list has more tasks than you can successfully complete in a day. But what if it doesn’t have … Read more
It’s no secret that customer service is a crucial part of any business. Companies that invest in customer service software will experience significant improvements in their overall customer satisfaction and engagement..
Forecasting marketing expenses can be really difficult to predict, especially for inexperienced entrepreneurs. However, there’s no denying that marketing is one of the most essential components of growing a small business quickly. New startups can lack insight into how much of their limited budget should go into marketing efforts. They also struggle to figure out … Read more
You can answer customer inquiries or complaints manually, but 68 percent of consumers would rather watch videos than browse through articles or infographics to learn about products and services..
The move toward a decentralized office space and retail environment has accelerated in the past year and a half. There are various reasons for the acceleration toward a decentralized office space but suffice to say, the reality is that remote and hybrid work is becoming more the norm than in years past. In fact, since … Read more
The need for a powerful brand has never been clearer: companies with top brands significantly outperform their peers, and now, more than ever, purchasing decisions revolve around what a brand means and stands for. Sadly, however, building a brand is never straightforward — there isn’t any ten-step process you can follow to the letter and … Read more
Taking care of your business alongside trying to live your life can be overwhelming at times. You’ll have countless tasks with tight deadlines, meetings with clients to attend, and influential people to call. Doing this alone may seem downright impossible, especially if you begin to get swamped. This, along with trying to enjoy a normal … Read more
As a VAT registered business owner, you’ll know that VAT can be incredibly complicated. Compiling your VAT return, keeping it accurate, and submitting your return online are just some of the responsibilities that make running a business – and keeping it VAT-compliant – inherently difficult. Understanding some of the most common VAT related problems you … Read more
Enterprise search solutions help businesses gain valuable deeper insights into their business data and processes by making more data available and accessible. This can lead to some surprising discoveries and insights..
AI, ML and NLP are altering how businesses communicate with their consumers. Here are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond..
The process of developing a software system involves various stages such as requirement analysis, design, development, testing, deployment, etc. The step-by-step process where a software idea on paper is transformed into a working piece of software is called the Software Development Lifecycle (SDLC). The development of custom software solutions from scratch entails a similar process … Read more
Customer morale can be highly likened to customer satisfaction. This metric refers to how happy your customers are to continue supporting your brand. Here are some failproof strategies to improve customer morale..
Is your business’s customer service starting to become more of a challenge than you expected it to be? You may be surprised to discover that the problem might be hidden in your organizational strategies. In this day and age, proper organization is key to managing any business, regardless of its scale. And yes, your customer … Read more
Marketing on mobile devices through SMS, MMS, email, social media, and apps is nothing new, but it’s never been more important for businesses to invest in this crucial channel. Even if you’re already using mobile channels in your marketing strategy, it may be time to consider increasing your efforts to stay competitive. Why mobile? Enterprises … Read more
Being your own boss can be a rewarding experience yet independent contractors still have to contend with their fair share of challenges. Here are six ways to ensure your customers and clients are well supported..