Mike Sandy

If you’re a customer service professional, you know that customers are your lifeblood and livelihood. You likely also know about the traditional methods of gaining and retaining customers. Smart tactics in marketing, advertising, and social networking are all effective ways to attract and keep customers. However, there might be another asset you or your customer … Read more

There’s an old saying out there that goes something along the lines of, “If you do a job you love, then you’ll never have to work a day in your life.” While that may be somewhat of a stretch, especially in the scope of customer service jobs, there is more than a grain of truth … Read more

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more. It also means delivering marketing promises made when admitting … Read more

These days, we’re all exploring ways to support team collaboration. Whether your customer service team is working 100% in different locations, or exploring a hybrid arrangement, you’re seeking ways to make it easier to share ideas, brainstorm, and communicate effectively. As the business world continues to evolve new ways of bringing teams closer together, from … Read more

When you think about customer service, it’s often tied to businesses that offer products and services to consumers. Be that as it may, customer service is an essential skill in most industries.Take education, for instance. The schools and staff provide a service to the customers (i.e., students and parents). Whether publicly or privately funded, schools … Read more

Statistics show that about 58% of American consumers will switch companies because of poor customer service. There is, therefore, a need for businesses to invest in customer service and marketing techniques to encourage their clients to keep supporting their services and products. While most businesses view these two aspects as different departments, blending them can produce greater … Read more

The mobile app industry is booming and with the increasing number of available apps on the market, it’s more important than ever that you do everything possible to stand out. The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With the assistance of different data … Read more

When you are in charge of a business, you are likely always thinking of new ways to improve your location all the time. Depending on what kind of business you are in, keeping your customers content and comfortable is pivotal. Whether you’re a car dealership or an office, increasing the number of amenities your clients … Read more

Are you ready to improve your goal setting for customer service? Sometimes it feels as if we are out at sea and we need some support, steering, and guidance. If you’ve been feeling a little overwhelmed, it could be that you’re looking too much at the big sea and not noticing opportunities for incremental change. … Read more

“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder Social media has evolved into a whole new world in itself. It has a huge fan following among generations X, Y, and Z. … Read more

Are you looking to expand your business into another country, region, or territory? If you are considering expansion, it helps to consider that people are at the heart of contact centers. With this in mind, let’s explore some of the key things to consider when expanding. Onboard New Employees Streamline onboarding. In many businesses such … Read more

Building a business is hard work. There is so much that demands attention. From product ideation, market research, inventory management, execution to customer success, the list goes on. If you are starting up, chances are your to-do list has more tasks than you can successfully complete in a day. But what if it doesn’t have … Read more

Forecasting marketing expenses can be really difficult to predict, especially for inexperienced entrepreneurs. However, there’s no denying that marketing is one of the most essential components of growing a small business quickly. New startups can lack insight into how much of their limited budget should go into marketing efforts. They also struggle to figure out … Read more

The move toward a decentralized office space and retail environment has accelerated in the past year and a half. There are various reasons for the acceleration toward a decentralized office space but suffice to say, the reality is that remote and hybrid work is becoming more the norm than in years past. In fact, since … Read more

Taking care of your business alongside trying to live your life can be overwhelming at times. You’ll have countless tasks with tight deadlines, meetings with clients to attend, and influential people to call. Doing this alone may seem downright impossible, especially if you begin to get swamped. This, along with trying to enjoy a normal … Read more