Mike Sandy 
Just as a picture says a thousand words, a logo says volumes about your brand. Not only does it help set your business apart from the competition, but it also tells your customers what it has to offer. But logos are more than just calling cards for your business and what it offers. Believe it … Read more
If you are a Customer Service Manager, you will need to train your team. The good news is with e-learning it has never been easier to create your own online course and keep your customer service agents engaged..
Every business, especially one built on real estate, requires swift interactions with customers’ requests, interests, and needs. The speed of interaction and the quality of service provided improve the overall perception of your business representative’s expertise with a potential client. There are various ways to improve your opportunity with new customers and turn them into … Read more
Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. This special event was created to encourage businesses to show their customers some appreciation..
Whether you’ve been a business owner for a while or are thinking about starting a business, getting it off the ground is the hardest part. This is because you need money. Every business needs adequate funding to grow, thrive, and be successful. It doesn’t matter what kind of business you’re trying to start; you will need … Read more
If you’re looking for customer service that goes above and beyond, Bloomingdale’s is the place to go. They are known for their high-quality customer service, and they always make sure that their customers are happy. In this article, we’ll take a closer look at what makes Bloomingdale’s customer service so good. We’ll also discuss some … Read more
There are a multitude of various avenues you can take when it comes to marketing for your business, from paid advertising to email to social media, and more. You might even use a combination of them. It’s always a clever idea to learn about each of the assorted options so that you’ll be able to … Read more
A business is nothing without its customers. It could probably be an idea and nothing more. If you are a business owner, you already know that getting customers to buy from you is your main goal. If you are a business owner, you already know that getting customers to buy from you is your main … Read more
There is no denying that the disruptive events of the last two years, with distancing restrictions being enforced due to the coronavirus pandemic, have pushed individuals to change many aspects of their lives. This applies to businesses as well and the working practices they employ. Nowadays, there is a new normal – complete remote working … Read more
Having a business can be incredibly challenging most of the time. With so many tasks to do, it can sometimes be difficult to maintain motivation and productivity, let alone improve and increase their levels. As a business owner, entrepreneur, and team leader, you want to help your employees and give them the opportunity to achieve … Read more
Standing out during a job interview will increase your chance of getting an offer from the company that you have applied to work for. Along with how you present yourself during the interview, it’s important to have a solid understanding of the different techniques that employers use throughout the hiring process to make it easier … Read more
Information has become somewhat of a currency these days: this includes both your data and the data of your customers. If your business collects user data, you need to implement tough security measures..
Remote work has experienced a significant boom in recent years that isn’t going anywhere anytime soon. Statista reports that while just 17 percent of staff in the U.S. worked remotely before Covid-19, 44 percent were working fully remote for five days or more per week as of April 2021. Remote work offers many benefits such … Read more
If you want to build your gym and grow your membership base, there are certain things you will need to implement, including good use of relevant digital tools. With that said, below are 5 digital tools you need to run a successful gym. Gym management software Gym software is designed to address all of the … Read more
At the start of each year, we often take a long view. What are our big goals for this year? What do we truly want to achieve in the time we have ahead of us? For customer service managers, the answer is simple. We want to accomplish three big goals: First, we want to support … Read more
If you have been operating your boutique for a while, you already know the importance of multi-tasking. Operating such a store is no small feat; you have to be on top of everything at all times. Different things add to running a successful shop, and you have to master all of them. You handle everything … Read more
If you’re a customer service professional, you know that customers are your lifeblood and livelihood. You likely also know about the traditional methods of gaining and retaining customers. Smart tactics in marketing, advertising, and social networking are all effective ways to attract and keep customers. However, there might be another asset you or your customer … Read more
There’s an old saying out there that goes something along the lines of, “If you do a job you love, then you’ll never have to work a day in your life.” While that may be somewhat of a stretch, especially in the scope of customer service jobs, there is more than a grain of truth … Read more
Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more. It also means delivering marketing promises made when admitting … Read more