Mike Sandy

There are a multitude of various avenues you can take when it comes to marketing for your business, from paid advertising to email to social media, and more. You might even use a combination of them. It’s always a clever idea to learn about each of the assorted options so that you’ll be able to … Read more

A business is nothing without its customers. It could probably be an idea and nothing more. If you are a business owner, you already know that getting customers to buy from you is your main goal. If you are a business owner, you already know that getting customers to buy from you is your main … Read more

There is no denying that the disruptive events of the last two years, with distancing restrictions being enforced due to the coronavirus pandemic, have pushed individuals to change many aspects of their lives. This applies to businesses as well and the working practices they employ. Nowadays, there is a new normal – complete remote working … Read more

Having a business can be incredibly challenging most of the time. With so many tasks to do, it can sometimes be difficult to maintain motivation and productivity, let alone improve and increase their levels. As a business owner, entrepreneur, and team leader, you want to help your employees and give them the opportunity to achieve … Read more

Standing out during a job interview will increase your chance of getting an offer from the company that you have applied to work for. Along with how you present yourself during the interview, it’s important to have a solid understanding of the different techniques that employers use throughout the hiring process to make it easier … Read more

Remote work has experienced a significant boom in recent years that isn’t going anywhere anytime soon. Statista reports that while just 17 percent of staff in the U.S. worked remotely before Covid-19, 44 percent were working fully remote for five days or more per week as of April 2021. Remote work offers many benefits such … Read more

If you want to build your gym and grow your membership base, there are certain things you will need to implement, including good use of relevant digital tools. With that said, below are 5 digital tools you need to run a successful gym. Gym management software Gym software is designed to address all of the … Read more

At the start of each year, we often take a long view. What are our big goals for this year? What do we truly want to achieve in the time we have ahead of us? For customer service managers, the answer is simple. We want to accomplish three big goals: First, we want to support … Read more

If you have been operating your boutique for a while, you already know the importance of multi-tasking. Operating such a store is no small feat; you have to be on top of everything at all times. Different things add to running a successful shop, and you have to master all of them. You handle everything … Read more

If you’re a customer service professional, you know that customers are your lifeblood and livelihood. You likely also know about the traditional methods of gaining and retaining customers. Smart tactics in marketing, advertising, and social networking are all effective ways to attract and keep customers. However, there might be another asset you or your customer … Read more

There’s an old saying out there that goes something along the lines of, “If you do a job you love, then you’ll never have to work a day in your life.” While that may be somewhat of a stretch, especially in the scope of customer service jobs, there is more than a grain of truth … Read more

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more. It also means delivering marketing promises made when admitting … Read more

These days, we’re all exploring ways to support team collaboration. Whether your customer service team is working 100% in different locations, or exploring a hybrid arrangement, you’re seeking ways to make it easier to share ideas, brainstorm, and communicate effectively. As the business world continues to evolve new ways of bringing teams closer together, from … Read more

When you think about customer service, it’s often tied to businesses that offer products and services to consumers. Be that as it may, customer service is an essential skill in most industries.Take education, for instance. The schools and staff provide a service to the customers (i.e., students and parents). Whether publicly or privately funded, schools … Read more

Statistics show that about 58% of American consumers will switch companies because of poor customer service. There is, therefore, a need for businesses to invest in customer service and marketing techniques to encourage their clients to keep supporting their services and products. While most businesses view these two aspects as different departments, blending them can produce greater … Read more

The mobile app industry is booming and with the increasing number of available apps on the market, it’s more important than ever that you do everything possible to stand out. The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With the assistance of different data … Read more

When you are in charge of a business, you are likely always thinking of new ways to improve your location all the time. Depending on what kind of business you are in, keeping your customers content and comfortable is pivotal. Whether you’re a car dealership or an office, increasing the number of amenities your clients … Read more

Are you ready to improve your goal setting for customer service? Sometimes it feels as if we are out at sea and we need some support, steering, and guidance. If you’ve been feeling a little overwhelmed, it could be that you’re looking too much at the big sea and not noticing opportunities for incremental change. … Read more