Mike Sandy

Businesses that focus their attention on providing exceptional customer service have revenues up to 8% higher than those that don’t. In fact, customer service is so important to consumers that 25% are prepared to pay an extra 10% for it, according to Forbes. As a customer service connoisseur with years of experience, you’ll know what customers … Read more

Owning and operating a contact centre for your small business can be a costly endeavour. Recruiting, hiring, and training employees, purchasing software, and doing quality assurance checks all come at a cost. For this reason, many businesses employ a contact centre to handle their customer care. According to www.oraclecms.com, using an outsourced contact centre is … Read more

Customer service jobs are not for everyone. They come with a variety of challenges and require a certain type of person to excel in a career like this one. It can be hard to manage back-to-back phone calls, especially when you don’t know what kind of customer you’re going to get on the other end. … Read more

Your credit score is one of the most important aspects of your financial life, and nowadays, it’s easier than ever to check your score. However, most customers hold several misconceptions about credit that may damage their score or make them unwilling to use credit at all. How to Help Your Customers Understand Credit There are … Read more

It’s no longer a secret that businesses that outsource various workflows tend to yield far more advantages than businesses that don’t. The option of outsourcing is a solution that maximizes operations flexibility within a company while also increasing target audience outreach. And while companies have the option of outsourcing services like marketing, sales, IT, and … Read more

Reducing customer effort is key to keeping your customers happy. If they have to put in a lot of effort to get what they want, they will be less likely to come back. In this article, we will discuss ten easy tips that you can use to reduce the amount of effort your customers have … Read more

Managing office essentials is a necessary practice to establish a seamless workflow. Adopting a proactive approach to handling your office supplies will cut your cost, time and simplify your work processes. This article discusses various tips to keep a constant supply of inventory for your office supplies, ensuring you cut down on waste and streamline … Read more

In today’s world, savvy consumers can create an informed opinion about any commodity, business, or concept online before engaging with it. If they can’t find what they’re searching for, they expect a prompt response to their inquiries. Digital platforms and social media intelligence services are now readily available to quickly identify online chatter and resolve … Read more

Web hosting is a critical part of any business, yet the customer service experience for web hosting can often be less than stellar. In this article, we will discuss ten ways that the web hosting industry can improve its customer service and provide a better experience for its clients. 1. Improve communication with customers Communication … Read more

There is a continuum of success and failure with a subtle gradient that can be difficult to detect in the moment. You believe things are going well and progressing apace. But in reality, your business is stagnating and just on the cusp of decline. It can be hard to tell the difference between acceptable growth … Read more