Mike Sandy 
So, you’re planning an online conference for an international audience. What can possibly go wrong? Quite a lot, actually. Technical problems, miscommunication, and bored listeners are just the main potential issues that anyone can encounter. The key to launching a successful online conference is thorough preparation. The event will be successful if the audience likes … Read more
Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Most millennials would scoff at the idea of travelling to a high street betting office, filling out a paper betting slip and waiting in a queue to … Read more
‘The customer is always right’ is a phrase that is constantly being preached by business experts today. This is particularly true in the highly competitive home improvement industry..
In modern business strategies, social media play a huge role, as for startups, as for established brands. Instagram in particular, is one of the most comfortable and useful spaces for developing a business. The secret of success lies in the ultimate connection that is grown between consumers and brands. Instagram can be an instrument not … Read more
Bad customer support can ruin your company, even if your product or service is spectacular. Here are six challenges help desk agents struggle with and what you can do to make their job easier..
The amount of time we spend on the Internet rocketed last year due to the global pandemic. We buy online, spend our free time surfing the web, work in the digital space, and open web-based businesses. Basically – we live online – and leave a lot of our personal information there. A consequence of that … Read more
Positive or negative, the customer experience you provide will impact the growth of your business and determine the success or failure of your enterprise..
Email letters have been one of the major and most convenient channels for communication with customers. They are quick, easy to use, and don’t require too much preparation. Still, there is always something to be improved in the way we message customers. Whether you are a part of the professional customer support team in a … Read more
Here are 6 ways that technology can be harnessed to make retail business more profitable now—and into the future..