Mike Sandy 
As a business owner or customer service manager, you’re likely hyper-aware that customer feedback is the single-most critical factor in success. Here are five ways to effectively collect customer feedback..
Programmatic advertising uses technology to automate the buying and selling of ad space. It’s becoming increasingly popular due to its many advantages over traditional forms of advertising, such as increased targeting, real-time bidding, and lower costs. Although programmatic advertising is still in its early stages, it has great potential to revolutionize the way businesses advertise … Read more
While time away from work during the holidays has tremendous benefits for the employee who is out of office, it can actually negatively impact fellow coworkers who are left behind to pick up the slack..
When it comes to the modern user experience, there are so many moving parts. Customer service has changed. Business is much more dynamic than it used to be in the past. There has been an increase in several ways that businesses should enhance their user and customer experience. Whether you are creating an app or … Read more
Whenever you go to the local brewery, then you are heading there after a long day of work and you expect to be served your favorite drink. Or you and your friends are all getting together and want to drink and chat. You expect to be served and treated well, and you will certainly remember … Read more
Creating strong relationships with customers is a mark of leading companies, and keeping these connections strong depends on staying abreast of the latest customer service software trends. Recent research by Finances Online indicates that three of the most important customer trends in current times include resolving issues in a single transaction, providing information quickly, and ensuring … Read more
To ensure that your business stays relevant and continues to achieve success well into the future, you need to know how to appeal to the younger generation. By targeting younger customers, you’ll be able to expand your reach and potentially get even more sales. However, engaging with young customers isn’t always easy. If done incorrectly, … Read more
When we think of customer service, we often think it means fixing a problem that a customer presents. However, we believe it is vital to see it as trying to anticipate potential issues that they may have..
Market research is an essential process for any growing business to undertake, to better understand the markets to which they are catering. Past early-day SWOT analysis, and long-term and ongoing market research strategies are crucial for a business’ longevity – allowing it to shift its priorities and approaches to an ever-shifting audience. But what are … Read more
One of the most important pillars of a fulfilling professional life is a sense that you’re progressing. Many of us will have found ourselves in positions where we feel as though we’re stuck in a rut, and the feeling can be demoralising and depressing. Let’s take a look at how to avoid this situation, or … Read more
When a person decides to start his own customer support business, he faces many questions. Is there any chance of success? What is a business plan and how to write one? The customer support business is one of the best ideas for making money in today’s business realities. The main thing is to have the … Read more
Engaging with prospects effectively via cold calling is a nerve-wracking task for every sales rep. Given the fact that the attention span of people across the world is declining sharply, it is important for sales teams to be prepared with ready scripts to quickly make their point and deliver the benefits of their products/services. To … Read more
You’ll need to implement effective retention strategies if you want to keep hold of your customer base. To get started, take a look at these four ways to increase customer retention..
Market research shows that a good website enhances the visitor and, thus, customer experience. But a slow, unattractive website can actually turn people away from your brand altogether..
If you do not adequately train your employees in customer service, it could bring many problems to your business. By giving the team detailed information about your products or services and setting a standard, your employees will become more productive and efficient in advising customers and solving issues. The communication needs to be quick, effective, … Read more
Working from home has only increased in popularity since the start of the Covid-19 pandemic, when many companies were forced to abandon their office spaces. This meant that teams were experiencing a new way of working, sitting at their kitchen tables or at built in office spaces in their homes. For employers, it’s a huge … Read more
Your employees need to see online learning as an exciting opportunity. If you’re an employer or manager, you can generate more of a flare for this type of workplace learning. The stakes are higher than you might expect here. After all, the consequences of ‘boreout’ at work can be immensely damaging for businesses. Learning online … Read more
If you already work in the customer services field, you will know that this can be an interesting, rewarding, and satisfying job where you can help others. People provide customer services in many different industries, as businesses of all types these days have customer service teams and departments. This means that you have plenty of … Read more
Downtimes can affect your business in many ways, including reduced productivity, customer frustrations, and lost work hours, making incident management a critical part of any business..