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Rosemary Rein

5 Ways to Have a Love Affair with Your Customers!

December 8, 2025April 29, 2015 by Rosemary Rein
Customer love

Rosemary Rein reveals how to re-ignite the romance with your customers.

What’s Your S-E-R-V-U Quotient?

December 8, 2025April 27, 2015 by Rosemary Rein
Party people

Try applying the S-E-R-V-U Formula to those most important to you; Customers, Employees, Family and Friends.

Creating Customer Service Memories – Tips for Improved Customer Service

December 8, 2025March 23, 2010 by Rosemary Rein
memorable service moments

Please and Thank You might not earn you a complaint – but it won’t have customers storing an emotional memory that you’re service was exceptional either.

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Knowledge Base

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Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
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