Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Rosemary Rein

5 Ways to Have a Love Affair with Your Customers!

December 8, 2025April 29, 2015 by Rosemary Rein
Customer love

Rosemary Rein reveals how to re-ignite the romance with your customers.

What’s Your S-E-R-V-U Quotient?

December 8, 2025April 27, 2015 by Rosemary Rein
Party people

Try applying the S-E-R-V-U Formula to those most important to you; Customers, Employees, Family and Friends.

Creating Customer Service Memories – Tips for Improved Customer Service

December 8, 2025March 23, 2010 by Rosemary Rein
memorable service moments

Please and Thank You might not earn you a complaint – but it won’t have customers storing an emotional memory that you’re service was exceptional either.

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call
  • Top 7 AI Sales Assistants for Discovery Calls

Latest News

  • Kustomer Integrates AI QA and Conversation Insights to Drive Measurable CX
  • 56% of Multilingual Customers Walk Away Over Poor Localization
  • Contentsquare Unveils AI-First Experience Platform to Bridge Human and Autonomous Agent Journeys
  • AI Needs People: Report Shows Trust Doubles When Human Fallbacks Are Visible
  • Forgepoint Raises $9.8M to Cut Quoting Times by Over 55% for Manufacturers

Knowledge Base

  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact