Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Thomas Koll

Supporting Your Customers by Going the Extra Mile with Enhanced Support

December 8, 2025August 23, 2021 by Thomas Koll
Thomas Koll

Understanding what is important to customers and what support and services will help make their lives easier is vital to ensuring that you keep your customers happy and build strong customer relationships..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

  • Uptown Network Expands Artuzan with Events to Deepen Guest Relationships and Create Revenue Opportunities
  • Cyara Launches Agentic CX Trust Platform for Conversation Quality and Compliance
  • Genesys Targets Faster Agentic AI Adoption Across CX
  • One in Five Brits Think Customer Service Has Got Worse Over the Past Year
  • RingCentral Adds AI Workforce Management Capabilities to RingCX

Knowledge Base

  • How to Move Offices Without Disrupting Your Customer Service Team
  • How 0% Finance Can Help Dental Practices Get More Patients Over the Line
  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact