Customer Service Articles

Customer experience can literally make or break a business, so it’s alarming that a number of companies remain tethered to legacy contact centre systems. James Hughes, Group Head of Solutions at Sabio explains..

For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover, and enhances productivity—all while improving customer interactions..

Reporting lines can have a massive impact on the effectiveness of your CX strategy. Should they sit under marketing? Operations? Or perhaps under the CEO’s leadership? Here, we explore the options..

In the modern business landscape, creating a diverse customer service team is imperative and a strategic advantage. In fact, diversity, equity, and inclusion (DEI) are some of the key trends..

No matter what sort of business you’re in, Artificial Intelligence (AI) is most probably already assisting you with marketing your products and services. For example, sites like Facebook and Google use AI..

Delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk..

According to a survey by Accenture, 25% of patients have switched healthcare providers due to poor customer service. It is therefore become crucial for healthcare providers to prioritize patient satisfaction..

Technology – if harnessed effectively – can help companies improve customer experience by providing proactive support during today’s tough economic climate. Richard Farrell, CIO at Netcall, explains..

A well-designed customer journey has become essential for brand success, with 73% of consumers emphasizing that customer experience strongly influences their purchasing choices..

Thanks to advances in technology, getting a mortgage has never been more streamlined or customer-friendly. Today’s digital tools are transforming how mortgage lenders interact with clients..

Managing project resources, especially in a multi-project environment, can be really challenging: you can face resource conflicts, difficulties in forecasting future resource needs, large amounts of data..

ESLs are digital display systems that you can use in your retail business to show the price of the products, promotions, and any other relevant information regarding particular products..

Customer service teams depend on efficient workflows for success. Well-organized processes help customer representatives respond faster, increase customer satisfaction, and reduce operational expenses..

Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. The good news? There’s a way to simplify the chaos..

Customer Interaction Management (CIM) software plays a vital role in improving communication and enhancing the overall customer experience to build loyalty and retain customers effectively..

Realistic AI voices can make customer interactions smoother and more pleasant. With an AI-powered phone system, customers are greeted by a warm, natural-sounding voice instead of a robotic one..

Black Friday, Cyber Monday, and the end of year holidays are all clustered into the busiest time of year, creating an annual problem for every manager that is responsible for delivering great service to customers..

Sabio Group announced today that it is helping Grands Moulins De Paris strengthen CX and customer service through the deployment of a new contact centre solution..

As a customer service manager, you know just how crucial it is to take good care of your team. Employee wellbeing equates to happier and more productive representatives who provide better customer service..