The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Synthflow, the fast-growing voice AI platform transforming customer interactions with human-like phone calls, has been recognised as a Grid Leader in G2’s prestigious Spring 2025 Awards, securing its position..
Leading voice and rights charity VoiceAbility, has today announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in essential support..
Two industry leaders, 3CLogic and Glidefast Consulting, have joined forces to deliver a powerful, integrated solution that bridges the gap between digital workflows and human interactions on ServiceNow..
LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards..
Guadalajara International Airport (GDL), Mexico, has earned the prestigious 2024 Airport Experience Award in the Airport Service Quality (ASQ) category from Airports Council International (ACI)..
The Board of Certification/Accreditation (BOC) has reached another remarkable milestone, earning its twelfth Stevie® Award since 2013. This year, BOC proudly won a Bronze Stevie Award..
Tipping practices in the U.S. have always been complicated, but a recent Reddit post brought a new level of controversy to the table. A customer expressed frustration after a restaurant asked for a second tip..
Angsana Velavaru has solidified its reputation as one of the Maldives’ most sought-after resorts by receiving the prestigious British Airways Holidays Customer Excellence Award. With an overall rating of 4.8 out of 5..
Sabio Group, the digital customer experience (CX) transformation specialist, today announced a significant new cloud migration project with Essent N.V., the Netherlands’ largest energy provider..
Sabio Group today announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities..
Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer Service..
Al Haddad Motors has been awarded the prestigious Mercedes-Benz General Distributor Award, marking its first-ever recognition for “Best Customer Service Business Performance” in the Small Market category..
The Airports Council International (ACI) World, in partnership with Amadeus, unveiled the 2024 ASQ Airport Experience Awards winners. The awards recognize airports for their exceptional passenger experiences..
According to a new report, the customer service market size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0 billion by 2035, growing at a CAGR of 4.94% during the forecast period..
SmartBear, a leading provider of software quality and visibility solutions, is the winner of two Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. Joe Joyce eared global honors..
Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it drives forward..
Liveops, a leading provider of outsourced customer service solutions, has been awarded two Gold Stevie® Awards in the 19th Annual Stevie® Awards for Sales & Customer Service..
The fast-food giant McDonald’s aims to raise the bar for efficiency and customer service by rolling out AI technologies across all 43,000 global locations. With ambitious goals to improve speed and accuracy..
Telkomsel and Tencent Cloud have signed a strategic partnership at the Mobile World Congress 2025 in Barcelona focusing on AI and cloud-based solutions. The partnership aims to accelerate digital transformation..