The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
TDCX, an award-winning digital customer experience (CX) solutions provider for innovative technology, announced today the launch of its first Digital CX Center of Excellence in Singapore..
Research released today highlights the changing nature of calls taken in the contact centre are having an impact on frontline wellbeing, with more than half of frontline colleagues reporting work-related stress..
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows..
Calabrio is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years..
Sabio, the digital customer experience (CX) transformation company, has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy..
SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. Gabe Benavides said: “We are thrilled to work more closely with SelectBlinds”
Prymo Surface Solutions has doubled the size of its business and dramatically increased productivity in the office in just six months following the implementation of a BigChange job management system..
Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox solutions deliver a powerfully simple way to achieve effectiveness in the contact center..
Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X,.
Glass Polishing & Restoration Specialists, Chicago Glass has grown its field resources by 25 percent since implementing a job management system from BigChange..
A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat..
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre..
Waterfield Tech today announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience value..
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..
PCI Pal, the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023..
PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods..
New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media – with British Gas, Scottish Power and OVO getting the worst rap..
UK Power Networks triumphed at the European Contact Centre and Customer Service Awards (ECCCSA) in London this week, beating many household names to win Large Contact Centre of the year..