Invosys has announced a strategic partnership with AI-driven contact centre provider MaxContact. The collaboration aims to merge secure cloud communications with advanced AI capabilities to transform customer experience (CX) and operational efficiency for enterprise and SMB teams.
The partnership will see Invosys integrate MaxContact’s AI-driven engagement platform into its existing portfolio. This integration is designed to provide a streamlined path for businesses to adopt intelligent engagement tools alongside Invosys’ established secure communication infrastructure.
Enhancing the Chorus Ecosystem
Invosys has built a strong market presence by providing SMBs with digital transformation tools through its Chorus solution. By incorporating MaxContact’s technology, Invosys customers will now gain access to a suite of high-performance features, including predictive dialling, omnichannel engagement, intelligent routing, and autonomous AI agents.
The move is intended to help organisations scale their operations while focusing on measurable outcomes, such as increased revenue generation and improved customer satisfaction scores.
Jane Anderson, CEO of Invosys, commented on the synergy between the two providers:
“We’re thrilled to partner with MaxContact to bring even greater capabilities to our customers. By combining Invosys’ trusted Chorus communications platform with MaxContact’s AI-driven engagement technology, organisations will be able to deliver more personalised, efficient, and impactful interactions at every touchpoint.”
Driving Smarter Conversations
For MaxContact, the partnership represents an opportunity to extend its reach within the UCaaS and CCaaS space. The company’s platform is specifically engineered to help contact centres turn standard conversations into data-driven business successes.
Ben Booth, CEO at MaxContact, highlighted the strategic importance of the deal:
“This partnership with Invosys marks a significant step forward in how we help businesses transform their customer engagement. Together, we’re giving customers access to a seamless integration of powerful communications and AI-enabled contact centre solutions, helping teams work smarter, handle more conversations and deliver better outcomes for customers and the business.”
A Unified Approach to CX
As the demand for AI-integrated communication grows, the Invosys–MaxContact alliance focuses on providing a scalable technology stack. The joint offering promises to deliver deeper insights into customer interactions and a more robust foundation for long-term CX improvements.
By combining Invosys’ secure cloud heritage with MaxContact’s AI innovation, the two companies are positioning themselves to support organisations looking to elevate both contact centre productivity and sales performance in an increasingly competitive digital landscape.
For more information visit: Invosys or MaxContent.