The best chatbot initiatives start with good planning. Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction..
Do you ever feel mentally drained, sleepy or anxious after video conferencing? Well, you’re not alone. While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers..
Calabrio welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Tim brings more than 25 years of combined business development and financial experience to the leadership team..
It’s easy to think that your customer service emails are the best that they can be. However, it’s an almost sure bet that you are making some common mistakes that could potentially confound your clients..
ADTANCE, a leading international After-Sales Service technology platform has integrated the company’s ADTANCE Smart Services with Microsoft Teams, providing users with a comprehensive solution..
Leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio..
Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 per cent since implementing field service management software from BigChange..
Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders..
PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in WorkL Workplace of the Year Awards 2021, supported by The Telegraph..
Being your own boss can be a rewarding experience yet independent contractors still have to contend with their fair share of challenges. Here are six ways to ensure your customers and clients are well supported..
Over the past two decades the evolution of help desk ticketing systems has been rapid. Here we explore some of the key features to look out for when choosing help desk software for your organization..
Macro 4, a division of UNICOM Global, has today released the new generation of its Columbus enterprise information management (EIM) suite. Columbus version 9 builds on the software’s digital capabilities..
How do companies plan to measure the value of Language Operations (LangOps)? Here are three areas that organizations often evaluate to determine the success of LangOps.
PCI Pal, the global provider of cloud-based secure payment solutions has been announced as a finalist in Computing’s Security Excellence Awards 2021 in the ‘Enterprise Security Solution Award’ category..
AnswerNet, a full-service provider of global BPO contact center services, is pleased to announce that Rhett Parsons has been named the company’s new Senior Business Development Executive for the BPO division..
A company’s customer service is at the core of its success. You may have the best products in the world, but if your customers are not happy with the service they are getting from you, they will look elsewhere..
The courier sector has a lot of room for improvement when it comes to providing excellent customer service. The good thing is that there’s always something you can do to streamline things..
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part of its overarching growth strategy. The team is looking for more staff to fulfil a variety of roles..
Winter always brings challenges to certain sectors. In healthcare, there’s an increase in seasonal colds and flus putting pressure on existing services; in retail, there’s meeting the demand of the Christmas season..