Where Are Your Standards? Why Every Company Needs a Director of Customer Experience
Bryan Horn talks standards and why he believes it is essential to have a dedicated director with a customer-first mindset leading your operation..
Customer Service Roles
What is a Customer Service Supervisor?
The Customer Service Supervisor plays a key role in the management of the customer service department. Duties of the Customer Service Supervisor can vary from one organization to another but supervisors are often responsible for the smooth running of the customer service operation. They may be responsible for the supervision of Customer Service Representatives (CSRs) … Read more
What is a Customer Service Advisor?
Roles and responsibilities of a Customer Service Advisor. This important job position is responsible for interacting with customers and providing information in response to product or service enquiries. The customer service advisor communicates with clients in variety of ways; by telephone, by e-mail, fax, snail mail or face-to-face. Some will spend most of their day … Read more