Dashboards

Desktops, Dashboards and Human Centred Design

December 8, 2025October 22, 2020 by Caroline Handyside

Customer Service Reps looking at dashboard

Getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains..

Customer Service Superpowers: How Visual Tools Could Give Your Business the Edge

December 8, 2025September 17, 2019 by Wendy Hamilton

Team using screen capture tools to help customers

Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..

Search

Search for:

Latest Articles

The Company That Turned Retention Into a Product Story
How to Build Exceptional Customer Experiences From the Inside Out
Why Investing in Your Customer Service Team Pays Off
7 Things That Make Great Contact Centers Stand Out
Human-in-the-Loop Customer Service: What’s Next?

Latest News

LivePerson Introduces Syntrix for AI Evaluation and CX
SAP Appoints Thomas Saueressig as Chief Customer Officer
Service Gaps Cost Indians 10.8 Hours a Year; 44% Ready to Switch Brands
Krisp Unveils Listener-Side Accent Conversion to Tackle Communication Friction in CX
Formula 1 and Salesforce Agentforce to Transform Fan Engagement

Knowledge Base

Celebrate Life at 80 With 15 Timeless Gift Ideas for Octogenarians
Amazon FBA Customer Service: Your Secret Weapon to Success
Six Adobe Illustrator Alternatives Worth Switching To
How Auto Transport Companies Can Win With Better Customer Service
How Video Conferencing Improves Internal Customer Service

Manager's Toolbox

What Is the Abilene Paradox? A Simple Guide for Service Teams
What are the 7 Rs of Logistics?
What are the Five Stages of Team Development and Performance?
What are the Ten Principles of Reinvention?
What Are The Clarkson Principles of Stakeholder Management?

Info

Privacy
Contact us
Advertise
Disclaimer

Home
Articles
News
Topics
Jobs
Events
Forum
Directory
Subscribe
About CSM
Privacy