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Insurance

The Future of Customer Service in the Insurance Industry

December 8, 2025January 31, 2024 by Mike Sandy
5 star service

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. The market dynamics are in constant development..

Artificial Intelligence: 3 Benefits for the Insurance Industry

December 8, 2025July 16, 2020 by Henry Jinman
Customer chatting with mobile insurance bot

As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence. .

One Deal Away: Engaging and Retaining Insurance Customers

December 8, 2025February 27, 2012 by Alistair Burton
Insurance

Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, and take out the policy..

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Latest Articles

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  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

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  • One in Five Brits Think Customer Service Has Got Worse Over the Past Year
  • RingCentral Adds AI Workforce Management Capabilities to RingCX
  • Salesforce to Acquire Voice AI Company Cresta
  • Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise

Knowledge Base

  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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