Beebe Healthcare has announced the official transition to a new patient surveying platform, aimed at capturing more timely and actionable feedback to improve responsiveness to patients and their families.
The move comes as the healthcare provider seeks to advance its quality and safety initiatives, focusing on the correlation between patient experience and clinical outcomes. The new system, powered by NRC Health, went live on Monday, July 6.
Under the new platform, patients can expect to receive surveys within a few days of their visit. Unlike previous iterations, the new surveys feature more comprehensive questions tailored to the specific services provided. This targeted approach is designed to provide the organization with a more detailed view of the care journey and highlight specific areas for operational improvement.
Troy Schmit, Chief Quality Officer at Beebe Healthcare, said:
“This transition represents an important step in our continuous journey to being a high-reliability organization. I’m confident that NRC Health’s tools will give us an opportunity to enhance the care experience for our patients.”
The enhancment reflects a broader strategy at Beebe to integrate community feedback directly into its organizational evolution. By moving to a more agile surveying method, the provider hopes to close the loop between patient visits and service recovery.
David A. Tam, MD, MBA, CPHE, FACHE, President & CEO of Beebe Healthcare, said:
David A. Tam, MD, MBA, CPHE, FACHE, President & CEO, Beebe Healthcare
“At Beebe, we’re always looking for opportunities to hear directly from our patients about what they value in our providers and our organization, and what we can be doing better. We’re committed to listening to our patients and our community as we work to continuously improve.”
Patient Experience” (PX) is increasingly being treated with the same technological rigor as traditional Customer Experience (CX). By moving away from delayed, generic surveys toward real-time, service-specific feedback loops, healthcare providers are effectively closing the insight gap that has historically plagued the industry.
As more healthcare organizations adopt these sophisticated CX tools, the industry standard is moving toward a more personalized, responsive, and data-driven model of care that prioritizes the voice of the patient as a key performance indicator.
