Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Ashley Phillips

6 Habits of Highly Successful Customer Service Representatives

December 8, 2025July 21, 2017 by Ashley Phillips
Successful CSR

Ashley Phillips reveals some very identifiable traits that set the best CSRs apart from the rest..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Beyond “This Call May Be Recorded”: Why Modern Contact Center AI Demands a Transparency Overhaul
  • How to Build a Strong Customer Engagement Strategy
  • Turning Negative Feedback Into a Competitive Advantage
  • How AI Agents Are Changing the Way Businesses Connect Their Systems
  • Who Holds the Strings? If You Control the ‘Outcome’ You Can Stand Behind It

Latest News

  • Stonly Unveils Business Process Agents to Target Complex Customer Service Workflows
  • Salesforce Unveils AIforce Bringing Full Platform Power to Any Interface
  • Lightsage Raises $4M to Build the Growth Stack for Internet Software’s Newest Customer: AI Agents
  • Genesys Puts Agentic AI to Work Across the Customer Journey
  • Quiq Launches Voice Assist: Agentic AI That Acts During Live Calls

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact