Bill Quiseng 
Facemasks, door signs, floor decals, partitions, and hand sanitizers won’t keep your customers. Such safety protocols in response to the pandemic are expected from your customers..
Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company..
In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.” Bill Quiseng explains..
Here are three ways to dramatically improve the value of customer service as perceived by your customers..
Your manifesto is a declaration of your company’s customer service creed, principles and intentions.