Could You Survive If 25% of Your Customers Left Tomorrow?
According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..
Blaine W. Millet
The 20/5 Rule of Customer Service
On average, when people are asked to share their experiences, we find they share 20 negative experiences vs. 5 awesome experiences – this is the 20/5 rule of customer service..
Building Loyalty – 5 Steps to Succeeding in Difficult Times
How to consistently deliver a truly awesome customer experience each and every day.