Brian Tuite

Simulation Training Takes Hold in Customer Service Centers

December 8, 2025August 15, 2022 by Brian Tuite

Simulation training, which helps customer service agents prepare to deliver superior service, is one of the fastest-growing training approaches. Brian Tuite, CEO and Co-founder of Zenarate, explains..

AI Conversation Simulation for High-performing Customer Service Agents

December 8, 2025March 3, 2022 by Brian Tuite

A key to retaining your existing business, growing your brand, and attracting new business is keeping your customers happy. Brian Tuite of Zenarate reveals new technologies that will help improve service..

Search

Search for:

Latest Articles

Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
How to Make Automated Customer Experience More Human
Social Media Standards for Customer Service Managers
Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise
Upstream Works Launches Totalix Contact Center Platform
75% of B2B Leaders Trust Human Guidance Over AI
Robert Downey Jr. Joins SPECS as Honorary Chief Customer Experience Officer
Microsoft Brings AI Agents and Analytics to Existing Contact Centers

Knowledge Base

Jawnys Now Available on DoorDash, UberEats and GrubHub
How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
How to Treat Nervous Dental Patients
Are These SMS About Mis-Sold Car Finance Legit?
Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

What Is Atkinson’s Theory of Customer Satisfaction?
What is Kotler’s Theory of Customer Satisfaction?
What Is the Abilene Paradox? A Simple Guide for Service Teams
What are the 7 Rs of Logistics?
What are the Five Stages of Team Development and Performance?

Info

Privacy
Contact us
Advertise
Disclaimer

Home
Articles
News
Topics
Jobs
Events
Forum
Directory
Subscribe
About CSM
Contact