How to Stay Close to Customers While Working From Home
Cathal McGloin, CEO of ServisBOT explores how contact centres have adjusted to working from home and considers whether they will be permanently changed by the pandemic..
Cathal McGloin
5 Ways to Apply AI and Win Back Business
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centres during spikes in demand..
There’s No I in Team, but What About AI?
Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine..