Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Cindy Solomon

The 3 Secrets to “Wow!” Customer Service

December 8, 2025June 21, 2018 by Cindy Solomon
JetBlu Mint customer service

Cindy Solomon reveals the secrets of amazing customer service – and how you can provide the same “Wow!” experience by following these three simple but powerful steps..

4 Leadership Secrets to Retain Customers During Disruption

December 8, 2025April 12, 2018 by Cindy Solomon
Virgin Atlantic aeroplanes

Cindy Solomon reveals how leaders can play a key role in supporting their staff and customers in a crisis..

5 Secrets to Mind-Blowing Customer Service

December 8, 2025July 3, 2017 by Cindy Solomon
CS Co-workers

Cindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture..

Dispelling Customer Loyalty Myths

December 8, 2025May 3, 2015 by Cindy Solomon
Customer Loyalty

Learn about the myths of gaining, satisfying and keeping loyal customers.

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How AI Can Calm Angry Customer Chats, With Real Support Scripts
  • Are You Delivering Truly Inclusive Customer Service?
  • Cloud vs. On-Device OCR: Which Architecture Delivers Better Accuracy and Scalability?
  • The Deflection Trap: Stop Treating the Voice Channel as the Enemy of Efficiency
  • 10 Digital Customer Service Trends to Watch in 2026

Latest News

  • SCTelcom and GOCare Team Up for Better Broadband CX
  • Serve First Gets £5m New Funding to Boost AI Customer Experience Platform
  • SoundHound AI and ACG Partner to Deploy Agentic AI Across Regional Telecom Carriers
  • Five9 and Assembled Expand Partnership to Tackle Multi-Agent Workforce Challenges
  • NiCE Selected by Openreach to Drive Major Service Transformation

Knowledge Base

  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag
  • How Unexpected Incidents Impact Customer Experience and Service Delivery
  • 10 Ways to Improve Reverse Mortgage Customer Service

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact