Identifying the Cast of Culprits that Threaten Productive Meetings
In the Star Wars movie’s famous bar scene you knew, by appearance, what zany character was sitting beside you.
Craig Harrison
Turning Customer Service Inside Out
Focusing on your internal customers is just as important as focusing on your external ones. Learn more in this article.
Get to Know Your Customers
How much do you know about your customers? Do you know what makes them happy? Mad? Restless? Let’s face it – you should!
Being Present is a Gift to All – The Real Meaning of Real Time
They say wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don’t get marked as missing in action.
What Words are Music to the Ears of Your Customers
In this article we will take a look at the power of words to create trust, allegiance and commitment in our customers and clients.
Test Your Customer Service Knowledge!
Who says service is serious? Take this fun quiz to test your customer service knowledge.
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit..