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Dave Rennyson, CEO, SuccessKPI

SuccessKPI is Scaling for the AI-Driven Future of Workforce Engagement and Customer Experience

March 19, 2026March 18, 2026 by Dave Rennyson, CEO, SuccessKPI
A contact center agent using SuccessKPI software on her computer

The global contact center industry is undergoing a structural transformation. Dave Rennyson, CEO of SuccessKPI, explains how this can be seen not as a trend, but as an opportunity..

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