Make it Easier for Customers to Do Business with You
A three step process for making your business customer-friendly and build the relationships critical for customer loyalty.
Donna Stevenson
5 Steps to a Better Customer Service Experience
Take a journey through the five Stages of the Customer Satisfaction Practices Continuum.
How to Deliver Superb Customer Service by Sharing Stories
Everybody loves a good story—in this article Donna Stevenson explains how story telling can actually result in amazing customer service.
Customer Service Guidelines for Suppliers and Contractors
Creating alignment between your customers needs and employees and suppliers is critical for a successful customer service strategy.