Your Customers – Have You Asked Their Opinion Lately
Learn about the importance of having an “ask strategy” and how to implement it.
Ed Rigsbee
The Boomerang Effect in Customer Satisfaction and Loyalty
Like the boomerang, getting customers to return, takes skill and practice. Ed Rigsbee presents his P.A.R.T.N.E.R.S. model for creating and sustaining customer loyalty.
What Is More Important Than Customer Loyalty?
When are 20 Dollars and a store manager’s ego more important than a decade of loyalty from a customer?