The Omnichannel Customer Experience

Online customer service rep

The omnichannel approach has been used by marketers to reach as many customers as possible, especially in the current circumstances, where most physical stores remain closed and rely on online purchases..

5 Tips for Customer Service Professionals Working From Home

Agent working from home

Even before the COVID pandemic, the trend toward working at home was becoming more popular. However, by March 2020, many workers transitioned to working at home as offices closed and social distancing regulations were put in place. Even those who prefer working at home may find it a challenge. Indeed, some issues arise at home … Read more